Refund &
Return Policy

Unless otherwise required under applicable law, all purchases made through Pragya Vijh are non-refundable.

This includes:

Once payment has been successfully made and the booking, order or access has been confirmed, the purchase cannot ordinarily be cancelled for a refund.

All bookings for tarot readings, consultations, healing sessions and other scheduled services are non-refundable.

Cancellation

Customers cannot cancel a confirmed appointment in exchange for a refund.

No refund will be provided:

• •Before the scheduled appointment;
• •After the appointment has started;
• •After the appointment has been completed; or
• •If the customer subsequently changes their mind about the service.

No-Show

If a customer fails to attend or join a scheduled consultation, the appointment will be treated as a No-Show.

No refund will be provided for a No-Show.

Although appointments are non-refundable, a customer may request to reschedule an appointment.

A rescheduling request must be made at least 3 hours before the scheduled appointment time.

Rescheduling is:

• •Subject to availability;
• •Subject to the discretion of Pragya Vijh/the Master;
• •Not guaranteed; and
• •Not an entitlement to a refund.

Requests made less than 3 hours before the appointment may be treated as a cancellation or No-Show.

Pragya Vijh may, at its discretion, make exceptions in genuine or exceptional circumstances.

All purchases of digital products, courses, classes, PDFs, e-books, recordings and other downloadable or electronically delivered content are non-refundable once access or delivery has been provided.

This includes situations where a customer:

• •Changes their mind;
• •Does not complete the course;
• •Does not use the purchased material;
• •Does not attend a class;
• •Decides that the course is not suitable for them; or
• •No longer wishes to access the material.

Course and digital-product access is personal to the purchaser and cannot be transferred, sold or shared with another person.

Nothing in this section limits any mandatory rights available under applicable law.

Crystals and other physical spiritual products purchased from Pragya Vijh are not eligible for ordinary customer-initiated returns.

We do not accept returns simply because:

• •You changed your mind;
• •You no longer want the product;
• •The product is not what you expected spiritually;
• •You selected the wrong product; or
• •You no longer require the product.

However, if a product arrives damaged during transit, an exchange/replacement may be considered in accordance with the procedure below.

If your crystal or physical product arrives damaged, you must contact us as soon as reasonably possible after delivery.

To be eligible for an exchange/replacement, you are required to provide a clear and continuous unboxing video showing:

1. 1.The package before it is opened;
2. 2.The condition of the external packaging;
3. 3.The opening of the package; and
4. 4.The condition of the product immediately after opening.

The unboxing video may be required to establish whether the damage occurred during transit.

If the damage is verified and the claim is approved by Pragya Vijh, we may provide an exchange/replacement of the same or an equivalent product, subject to availability.

Pragya Vijh reserves the right to reject a damage claim where sufficient evidence is not provided.

If an order is confirmed as lost during transit, Pragya Vijh will make reasonable efforts to investigate the shipment with the relevant logistics provider.

Where a shipment is confirmed as lost, Pragya Vijh will generally resend the order at no additional product cost to the customer, subject to product availability.

Customers may be required to provide information reasonably necessary for us to investigate the shipment.

For any order-related refund, return, replacement or exchange enquiry, we may require reasonable proof of purchase, such as:

• •Order number;
• •Payment confirmation;
• •Invoice;
• •Email confirmation;
• •WhatsApp booking/order confirmation; or
• •Other information reasonably establishing the purchase.

Products or services purchased as part of a sale, promotional campaign, discount, special offer or other promotional pricing remain subject to this Refund & Return Policy.

Unless otherwise expressly stated in the relevant offer, sale and discounted purchases are non-refundable.

Where an exchange is legally required or approved due to verified damage, the exchange will be handled in accordance with the applicable policy.

Where Pragya Vijh approves an exchange because a product was damaged during transit, we will communicate the applicable return/replacement shipping process to the customer.

Customers should not independently ship products back to Pragya Vijh without prior instructions.

For ordinary customer-requested returns, no return shipping arrangement will be provided because ordinary returns are not accepted.

Where a refund is required or specifically approved by Pragya Vijh, it will generally be processed using the original payment method or another appropriate method available to us.

The time taken for the refund to appear in the customer’s account may depend on:

• •The payment gateway;
• •Bank processing times;
• •Card issuer;
• •UPI provider; or
• •Other financial institution involved in the transaction.

Pragya Vijh is not responsible for delays caused solely by a bank, payment gateway or financial institution after the refund has been initiated.

If you have been specifically informed that a refund has been approved but have not received it, please:

1. 1.Check your bank/payment account;
2. 2.Check with your card issuer or payment provider;
3. 3.Check with your bank or UPI provider; and
4. 4.Contact us if the refund still cannot be located.

Please provide your order/payment details so that we can investigate the matter.

Where products are purchased as gifts, the same Refund & Return Policy applies.

A gift recipient does not automatically acquire a separate right to return or refund a product.

Where an exchange is approved because of verified transit damage, the replacement process may be coordinated with the original purchaser or recipient as appropriate.

Because tarot, numerology, astrology, Reiki, crystal healing and spiritual consultations involve subjective interpretation and personal experience, dissatisfaction with an interpretation, prediction, guidance or perceived outcome does not ordinarily qualify for a refund.

Examples include:

• •A reading not providing the answer a customer expected;
• •A prediction not occurring;
• •A relationship outcome being different from a reading;
• •A customer disagreeing with an interpretation;
• •A spiritual experience being different from what the customer expected; or
• •A customer not feeling that a session produced the desired result.

No particular result is guaranteed from any Pragya Vijh service.

Refunds will not ordinarily be provided on the basis that a customer expected a tarot, spiritual, healing, numerology, astrology or crystal service to produce a specific medical, financial, legal, relationship or other professional outcome.

Our services are intended for spiritual guidance, personal reflection and/or entertainment and are not substitutes for qualified professional advice.

If you believe that a transaction was made without your authorisation, please contact us immediately.

We may request information necessary to investigate the transaction and may cooperate with the relevant payment provider or financial institution.

Pragya Vijh may update this Refund & Return Policy from time to time.

The updated version will be published on www.pragyavijh.com and the “Last Updated” date will be amended accordingly.

The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, subject to applicable law.